The 5 day strike of jet airways pilots that ended on 13th September 2009 is another example of the dangers of taking communication lightly. According to sources the simulated strike cost jet around $40 million. The damage done is although much deeper. Looking at the nature of strike, there are 3 things that went wrong Communication Negotiations Interpersonal stage collapse There was clearly a communication lag between the management and the pilots association that led to an ugly concert and pilots holding management to ransom. Labor unions can sometimes take advantage of the shortage of skilled labor and and can set terms and conditions not conducive to the growth of the organization. The history of the communication lag between Jet Airways management and its employees goes way back to Oct 2008 when around 1900 employees were laid off but later asked to return after government intervention. This drama of layoff, which went awry in a way, gave the employees a sense of power over th...
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