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Amazon - The power of customer focus

I was reading a very interesting article by Henry Blodget on Facebook's stock price decline and the role of near-term financial focus on a company's future. It mentioned the case of Amazon that I'd like to share.  Amazon had a period of hyper growth in its stock price between 1998-2000 after which its stock price crashed to pre-1998 levels. For around seven years the stock price of Amazon traded side-ways before Amazon's extensive focus on customer service started paying off. Their stock gradually rose and it became the e-commerce behemoth that it is now. The lesson is simple. In 1997-98 Amazon's focus was on quarterly financial reports. It had its advantage in the short run but kicked back soon. Their focus on customer service took time but was necessary in the long term success of the company. 

E-Commerce in India - A bubble in the making?

E-commerce companies have got substantial investment and consolidation in the Indian E-commerce industry has already begun. With Amazon entering India with Junglee.com, and FlipKart armed with million dollar investments, there is a huge pressure on getting figures. Can the Indian market provide sales to justify this investment. There are two factors that can give rise to a bubble - The Sunday factor and the Enemy at the gates. The Sunday Factor The first factor is the Sunday Factor. The Indian consumer, especially the one that is responsible for majority of e-commerce sales is city based and earning decent money. Cities are equipped with huge malls that give the consumer a holistic shopping experience. Majority of shoppers are under the age of 35. This represents a population that is young, with many who have recently got married (late 20s). Young guys and girls would like to spend time with friends, partners in a place that can give them a restaurant, pub, coffee-shop, brande...