Economy of Social - Social Media Tips, Marketing and Business

Customer service is the biggest reason people switch brands. A happy and satisfied customer will share his experience with 5 friends but an angry customer will go on top of the hill and shout about it to 50 of his friends. The fact of life is that we all screw up. Some products end up being defective, some days aren't like how you thought they would be. How would you react when you got late for a date, or you promised your family a good vacation but circumstances led you to not fulfill it. You would say "Sorry" and try and make up for it. An unhappy customer is the result of an unfulfilled promise made by your product. You need to simply say sorry. Most customers like normal human beings will understand. They'll understand that you are genuine in your approach. And that is what matters. Your repeat sales orders would be a testimony to this approach. The subtle smile would travel till your next repeat order. They'll remember the experience, the personal touch. It ...

Beware! Sitting idle and thinking about the expensive apparel you've bought recently is not an easy task. It is atleast not easy, when you check your account balance. But once you get your account balance,  there is always a hindsight perspective that makes you do so. So I spent a big amount this month in buying winter clothing. Rather, unnecessary purchases. There was one thing common to all those big purchases - The guy who was making the sale. His enthusiasm in making me try new clothes and getting the best stuff out there probably went a bit too heavy on my debit card. But nevertheless, it was these attributes that made me choose one store from another. Infact, while going through Art of selling , I could almost see the common traits amongst those who made the final sale. They are motivated by helping customers, have extroverted personalities, and are passionate about their work. Well, the next time you are selling, make sure you induce these traits in yourself, like an ...