Skip to main content

Samsung Canada and the use of Social Media

In the present scenario with a far from perfect use of social media by marketers there are instances when they get it right. Samsung Canada got it right when they used it to give a free custom Samsung Galaxy SIII to a Samsung fan with his artwork on it.



Shane posted a pic of his conversation on the Facebook page of Samsung saying that he was a big fan of Samsung and wanted a free version of Samsung Galaxy SIII. Samsung responded by saying that they couldn't give a free phone everyone and returned the favor with a pic of kangaroo on a unicycle. The entire conversation went viral on reddit. Finally Shane got a custom made Samsung Galaxy SIII, the only custom made SIII in Canada.

Brand managers at Samsung will feel the heat due to loss of reputation and confidence in Samsung Smart Phones as a result of the lost patent law-suit against Apple. From a brand building perspective such activities on social media can mitigate the impact of loss in reputation. Public relations practitioners term these strategies as "secondary response strategies". Due to the legally complicated nature of the case, Samsung has not commented much on the loss in the case. But brand building measures such as this one aimed at relational goals facilitated by interactivity have the potential to increase the reputation of Samsung in the minds of consumers. 

Popular posts from this blog

7 easy Instagram Marketing tips for beginners

Instagram started as a iOS only application and quickly became a huge social networking website with a presence on Android and the web. An active and rapidly growing user base has made marketing on Instagram important for brands, small businesses and startups. Instagram has more than 75 million daily active users, with a total user base of over 400 million. Instagram users in 2015 were sharing over 70 million photos per day.  Given its growing importance we'll explore some easy tips that can help you with Instagram marketing.

Your Customer - Another line in a database

Email marketing can be the trickiest thing in the online marketing jigsaw. Most promotional emails end up as being marked as read or spam. No one cares! Well because most of the time, the ones sending it through a database also don't care.

Marketer's Job: Showing the money

A marketer's biggest dilemma is a client who misunderstands his service. " A writer who is in a hurry to be understood today or tomorrow runs the danger of being misunderstood the day after tomorrow ." ~ Johann G. Hamann Most of the times marketers face the challenge of being misunderstood. During the days when I was part of a startup, I felt that even if I'd break my head, the client will not really understand what my firm was offering and the benefits it gave.