An easy way to loose business is to "scare" a customer. Its far worse when the user is on a popular social network. Check the Facebook comments below for a big telecom operator in India(Just to not hurt the telecom operator too much, I have erased its name). Social media for business can be a good way to target wider audience. but if the feedback is not good, it is easy to mess things up (as in this case).
Facebook has been the dominant social network for quite a while and has an active user base of more than 1.3 billion. Its proliferation in the 18-35 years of age group (52%) makes it ideal for most advertisers. An interesting statistic to observe is the number of people accessing Facebook through Mobile. One of the biggest shifts in social media behavior has been its greater usage through mobile devices (in particular smartphones). According to a report , the internet traffic on mobile accounts for one forth the total internet traffic. Even more important is its growth, which is over 1.5 times per year and according to analysts would stay the same way in the years to come. This shift is even more significant for emerging economies where in a sector such as e-commerce organizations are witnessing close to 65% sales through mobile.