An easy way to loose business is to "scare" a customer. Its far worse when the user is on a popular social network. Check the Facebook comments below for a big telecom operator in India(Just to not hurt the telecom operator too much, I have erased its name). Social media for business can be a good way to target wider audience. but if the feedback is not good, it is easy to mess things up (as in this case).
Blog on Social Media Marketing and Strategy. Find useful Social Media Marketing tips for Startups, Brands, and Small businesses. Understand Facebook, Twitter, Google advertising, Social Media, Mobile App marketing, Pay per Click and marketing communication essentials in the digital age.