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Showing posts with the label Emotional Labor

Fake Smiles, Real Tears - Gaming Emotions

You will slip up every once in a while, people ask what’s wrong, so you give them that fake smile, and they just move along.   Fake it until you make it.~ Steven Tyler What does Gaming Emotions mean ? If I choose to strategically hide or display my emotions like the way a poker player hides his or her emotions to not reveal his hand, I am indulging in the practice of "Gaming Emotions". To put it more succinctly, I am playing the game of emotions to win. Over the years I was told that women were more emotional than men, and when it came down to display of emotions like crying or hugging, as I sit back and introspect the rational part of my brain suggests that they were clever strategic moves. But does that mean men don't do the same? Yes! they also do but the only inhibiting factor is the social norm about men. They can laugh, mock, appreciate, but expressing inner feelings may still be a pseudo-macho thing. Lets take the case of buying a house. To make the deal go my w...

Emotional Labor

I'm not happy because I've had a fight and now I have to deliver a presentation to a valuable client who can give my organization some good business. What do I do ? Wipe of the anger on my face and give the presentation. Just Fake it! Now comes the dilemma. Do I fake the emotions required by my job or do I genuinely feel it. Research has shown that deeply acting and internalizing the feelings leads to less amount of stress due to conflicting emotions(Emotional Dissonance). Check out the presentation below. Emotional Labour View more presentations from Sushant Kumar .