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Emotional Labor

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I'm not happy because I've had a fight and now I have to deliver a presentation to a valuable client who can give my organization some good business. What do I do ? Wipe of the anger on my face and give the presentation. Just Fake it!

Now comes the dilemma. Do I fake the emotions required by my job or do I genuinely feel it. Research has shown that deeply acting and internalizing the feelings leads to less amount of stress due to conflicting emotions(Emotional Dissonance).

Check out the presentation below.

Emotional Labour
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