Skip to main content

Do you know your Facebook fan?

Is the age of Facebook 'fan' over? Is it reminiscent of its poor stock performance? Or have they not yet unleashed themselves?
Social Media was meant to foster relationships. It "was" about interactivity. But do the brands that boast about their million+ Facebook fans really connect with them? Has the brand fan page become the Berlin wall. Do brands really know who is that guy, girl, dad or mom who regularly visits their page to check what they are talking about? Facebook features prevent your fans from being singled out or rewarded. In a deluge of comments on updates by brands (which I suspect are paid), finding out that loyal customer, that super fan is like searching for a pin in a haystack. When the comments are few it is still possible to "interact" (like the example below). 

But when they are in thousands how can you really appreciate your fan club and build it? The problem is both ways. It lies in the limited options given by Facebook to its page owners and a lack of creativity among marketers who manage these pages.
Victoria at Adage offers a solution through social data. She says
"The model for this transformation will be the social data "system of record." Just as an organization's accounting system is its system of record for financial data and transactions, and its HR system is the system of record for personnel and employment data, social-data systems of record will become the central repository of all social data that is leveraged across other parts of the organization."
This system is not without risks, especially with the rising concerns over privacy and data mis-use for commercial interests. It would need some creative thinking on part of social media marketers to engage their fans not just by broadcasting, but by making it more personal.

Popular posts from this blog

7 easy Instagram Marketing tips for beginners

Instagram started as a iOS only application and quickly became a huge social networking website with a presence on Android and the web. An active and rapidly growing user base has made marketing on Instagram important for brands, small businesses and startups. Instagram has more than 75 million daily active users, with a total user base of over 400 million. Instagram users in 2015 were sharing over 70 million photos per day.  Given its growing importance we'll explore some easy tips that can help you with Instagram marketing.

Marketer's Job: Showing the money

A marketer's biggest dilemma is a client who misunderstands his service. " A writer who is in a hurry to be understood today or tomorrow runs the danger of being misunderstood the day after tomorrow ." ~ Johann G. Hamann Most of the times marketers face the challenge of being misunderstood. During the days when I was part of a startup, I felt that even if I'd break my head, the client will not really understand what my firm was offering and the benefits it gave.

Rajnigandha Six Word Story Contest - And the winner is...

Rajnigandha Pan Masala, one of the sponsors at Jaipur Literature festival every year organizes a contest i.e #RajnigandhaSixWordStory. It's a interesting brand engagement consistent with the theme of the festival.  Users have to share a six word story and they can stand a chance to win. The event being one of the largest of its kind in the world attracts a lot of participation and so does the contest. This year however it did not go as planned and the contest backfired. The narrative on social media was not about the contest, literature or the Jaipur Literature festival. It became a narrative about Rajnigandha, chewing tobacco and oral cancer.