Coders should not try to be marketers. They are not Steve Jobs! Brands spent a dime collecting fans on Facebook. Now they are spending more money on "engaging" them. But is it helping the brand? I did two sets of qualitative studies to understand brand communication participation on Facebook. One was approximately an year back and the other concluded last month and both lead to similar results. Surprisingly most of the respondents I interviewed could NOT remember even five Facebook pages they had "liked". But yes they did remember they had liked "a couple" of pages on Facebook. I am here restricting my discussion to Facebook and Facebook pages in particular. Some of my propositions after my study were Brand Communities or brand fan pages on internet are not affecting brand awareness for the un-involved consumer. Brand communities are not impacting brand loyalty to the un-involved consumers. Brand communities are not impacting purchase intenti...
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